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Showerail FAQ
Welcome to Showerail Frequently Asked Questions
Q Can I order from anywhere in the world ?
Q How quickly will I get my order ?
Q Can I put a post office box number for my address ?
Q What happens to my credit card number when I place it on the Internet?
Q How do I know if I have a 'secure' connection.
Q What visitor information does Showerail collect?
How is it used?
Q What if I don't like my shower curtain / what I've bought ?
Q My dog chewed the return slip - what can I do ?
Q Do you have a paper catalogue/brochure ?
Q Can you order me a shower curtain I have seen in a shop ?
Anything else you need to know ? If you can't find the answer here or in the Help Desk section, please contact us
Q Can I order from anywhere in the world ?
A Showerail ships throughout the UK & most items to Ireland, US, Canada & Australia. Non UK customers please go here BEFORE ordering. Please see the helpdesk for more information.
Q How quickly will I get my order ?
A Items in the online shop are in stock & ready to ship - we dispatch most orders within 1 working day. (Debit cards tend to clear faster than credit cards.) Delivery time depends on where you live & item ordered. For more info re holiday posting dates please see the helpdesk
Q Can I put a post office box number for my address ?
A Orders to P.O Boxes are not accepted. BFPO addresses in Europe & A/FPO to the US are ok. Delivery to a workplace address is fine (enter this on the 'delivery address details' page) but you must enter the cardholders physical home address when entering the information on the secure server at WorldPay.
Q What happens to my credit card number when I place it on the Internet?
A When you enter your credit card information the characters you typed in are immediately scrambled or encrypted by the secure server at WorldPay. At no time is your credit card number e-mailed to Showerail.
Q How do I know if I have a 'secure' connection.
A To verify your secure connection when you make your payment at the Worldpay secure server, look for a gold key or padlock on your screen. This is normally displayed as a broken key or open padlock. When you are viewing a secure page the key changes to a solid gold key or the padlock snaps shut confirming a secure connection. You will also notice that the address line in your browser window changes from http:/www. to https:/. For more info see our helpdesk
Q What visitor information does Showerail collect? How is it used?
A Showerail receives information from WorldPay (the payment processor) that is essential to process your order - eg: Name, contact & product/delivery details and e-mail address.
In order to improve our service we collect general information regarding visitors to the site ie: numbers of visitors, browser type, what screen resolution is used. This information is not specific to an individual & Showerail does not use the information to identify any particular visitor.
We are not in the business of spamming people or of selling information on to third parties and do not intend to bombard you with unwanted information. For more information please see our Privacy Statement
Q What if I don't like what I've bought ?
A Hopefully you won't need to be returning anything bought from Showerail - if you do, then it's no problem. Just send it back undamaged & unused with its packing & we will arrange a refund. See the helpdesk for more info on returns.
Q My dog chewed the return slip - what can I do ?
A Print another one off direct from this site & buy the dog a bone!
Q Do you have a paper catalogue/brochure ?
A No - the website is our shop window
Q Can you order me a shower curtain I have seen in a shop ?
A Showerail try hard to give you what you want . Just send us a brief description & where you saw it and we will do our best.Anything else you need to know ? If you can't find the answer here or in the Help Desk section, please contact us
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Showerail
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