Showerail Help Desk
Ordering
Step by step guide to using the shop
Prices & Shipping Charges
In Stock, Delivery, Returns & Holidays
What our Customers Say
FAQ
Security
Complaints
Privacy
Contact Showerail
Terms & Conditions
Anything else you need to know ? If you can't find the answer here or on the FAQ page please contact us.
We ship shower curtains to customers in the UK inc Scottish Highlands & Islands, Isle of Man, Channel Islands & Northern Ireland.
We also deliver to EU, US, Canada Australia & NZ please go here first
How to order
At the shop entrance, select a currency that you would like to view our prices in (click OK) Select your country if outside UK (click OK) Browse the shop until you find something you like - click the picture to enlarge and see more information.
Order online using your debit or credit card - add whatever you'd like to buy to the shopping basket and follow the instructions on screen to pay via a secure connection. All major debit & credit cards are accepted including :Maestro Delta, Solo, Eurocard and all credit and debit cards carrying the Visa or Mastercard logos. For a more detailed explanation please see our step by step guide
Prices
All prices are displayed on the product pages. Apart from shipping there are no other
charges payable to Showerail.
Shipping Charges
In the UK - we only deliver to the uk card holder address
or a workplace with a landline telephone number -
this is a flat rate of £2.94 for any number of items
delivered to UK addresses including Northern Ireland, Scottish
Highlands & Islands,
Channel Islands, & BPFO.
If selecting a workplace delivery address, please be sure to enter your own card
address and enter your secret Pin when finally checking out via the bank at WorldPay
International - customers from EU, US, Canada
Australia & NZ please
go here for more details
If selecting a workplace delivery address, please be sure to enter your own card address and enter your secret Pin when finally checking out via the bank at WorldPay
In Stock & Delivery
Items displayed for sale in the online shop are in stock – if
unavailable a message is displayed on the product page saying ‘out of
stock’ Stock availability is updated automatically 24/7. We often have
much larger quantities than indicated, so if you are a trade customer
it is worth emailing if you need more & would also like a discount for 10+
curtains
We make every effort to ensure speedy dispatch of orders - normally the same or next working
day via First Class post. Debit cards tend to get cleared
quicker than credit cards. Public
& holiday times excepted – please see below. See our customer
comments page for feedback on delivery from Showerail
customers…..
Please be aware that after we have dispatched,
delivery dates/times are not
guaranteed - most orders are sent via Royal Mail & reach their
UK
destination within 2 working days. Heavy & large orders may be sent via
courier & it is essential for us to have a phone number.
Allow around 10 working days for orders to reach other international
destinations
Customers supplying a valid e-mail address will be notified when the
order
has been shipped.
If you would like delivery to a workplace (UK only) please enter this
address on checking out before reaching the secure
server at WorldPay. You must however provide the full physical address of the
card holder, including a daytime telephone number & complete
the card PIN
authentication when prompted.
Apart from APO/BFPO addresses, No PO box numbers or mail
forwarding
boxes/addresses are allowed. International customers
- please visit
our International
HelpDesk first
Holiday & Closure Times 2012
Online ordering is available 24/7
Bank Holidays 2012
The office will be closed Mon
7th May - re-open Tuesday 8th May
Goods ordered after 13.00pm on the Friday beforehand, will be dispatched the
following Tuesday.
The office will be closed
Mon 4th June - re-open Wednesday 6th June
Goods ordered after 13.00pm on the Friday beforehand, will be dispatched the
following Wednesday.
Royal Mail will not be
delivering on the days when our office is closed
Returns
All products come with a 14 day returns guarantee. (Customers
outside the UK, please see this link before ordering)
If your order is unsuitable please send it back within 14 days
of receipt
& we will refund. The dispatch note should be enclosed
& customers are reminded that they have a duty of care to return goods in
the same condition as when received eg: not unfolded, in A1 condition and with their original packaging. Your payment will be
repaid as soon as possible.
Return postage is not refunded.
If any item is damaged in transit, you think it is faulty on first
inspection,
or the wrong item has been dispatched, please let us know
in writing via email immediately and we will advise what to do next including
returning the item & refund of postage costs
None of the above affects your statutory rights.
Security
When you pay by credit or debit card, the details you enter online are
encrypted
via a secure server at WorldPay - one of the largest online payment
processors
in the world, so your data is
very highly protected..
When you have selected the items you want to buy, you are asked to
complete your name & delivery address. At the next
stage, where card details are requested, you enter the WorldPay Secure
Server which uses TCP/IP encryption protocol to 128 bit SSL. (in other
words - very secure !)
You will be asked to enter your card details and if your own bank have
internet 'chip & pin' enabled, you
should enter your private number via a pop up window provided by your
own bank.
Showerail does not see or handle this information from your card All information asked for at this point is encrypted before
being
sent across the internet. WorldPay validate your card details then
transfer the funds.
Please give a valid e-mail address to receive digital receipts
confirming the transaction.
If
you are at all concerned about security please
visit
their website
Complaints
We hope you will have no cause to complain, however if you do, please
do not hesitate to contact us in writing. Go
to our contacts
page
We will acknowledge your complaint within 7 working days and will do
our best to
resolve your problem as quickly and as efficiently as possible. We
promise, at
all times to keep you informed of the progress and likely time for
resolution of
your problem.
Anything else you need to know ? If you can't find the answer in the 'step
by step guide' or in the FAQ
section, please
contact us
Terms and
Conditions
Apply to all orders received for Showerail products via the
Showerail website:-
Order Acceptance
The sale of Showerail.com products will not be considered complete
until we have accepted your offer to purchase them.
The title of all goods remains the property of Showerail until the
goods have been paid for in full and funds have cleared.
Products
All goods are offered subject to availability.
Prices
Product prices are shown in the shop. Delivery charges can be found
under 'Prices & Shipping Charges' at the
'Helpdesk' and
via the shopping cart
Conditions of Service
You have a right to withdraw from a contract - provided that unwanted
products are returned in their original condition and packaging within
14 days of receipt, customers will be reimbursed for the price
of the item/s
Legal Liability
The contracts for the sale of goods by Showerail shall be subject to,
and interpreted in accordance with English law.
Acceptance of Showerail Terms & Conditions
By placing an order for goods sold by Showerail you are deemed to have
accepted our terms and conditions - as described on this page and on
the Help Desk pages. If you do not agree to the terms and conditions ,
you should not order from Showerail. None of the above affects
your statutory rights.
Material of any kind on the Showerail websites including the Showerail
store may not be stored or
reproduced in any form without the prior written permission
of Showerail
& its owners. Please be aware that this includes all content
and images
Member of the Federation of Small Business
Showerail UK, Shower Curtains and more.....