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shower curtains at Showerail

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Showerail Help Desk

Ordering
Step by step guide to using the shop
Prices & Shipping Charges
In Stock, Delivery, Returns & Holidays
What our Customers Say
FAQ
Security
Complaints
Privacy
Contact Showerail
Terms & Conditions

Anything else you need to know ? If you can't find the answer here or on the FAQ page please contact us.

We ship shower curtains to customers in the UK inc Scottish Highlands & Islands, Isle of Man, Channel Islands & Northern Ireland.  

We also deliver to EU, US, Canada Australia & NZ  please go here first


How to order
At the shop entrance, select a currency that you would like to view our prices in (click OK)  Select your country if outside UK (click OK) Browse the shop until you find something you like - click the picture to enlarge and see more information. 

Order online using your debit or credit card - add whatever you'd like to buy to the shopping basket and follow the instructions on screen to pay via a secure connection. All major debit & credit cards are accepted including :Maestro Delta, Solo, Eurocard and all credit and debit cards carrying the Visa or Mastercard logos. For a more detailed explanation please see our step by step guide

buy shower curtains with paypal or credit card

Prices
All prices are displayed on the product pages. Apart from shipping there are no other charges payable to Showerail.  

Shipping Charges 

In the UK
- we only deliver to the uk card holder address or a workplace with a landline telephone number - this is a flat rate of £2.94 for any number of items delivered to UK addresses including Northern Ireland, Scottish Highlands & Islands, Channel Islands, & BPFO. 

If selecting a workplace delivery address, please be sure to enter your own card address and enter your secret Pin when finally checking out via the bank at WorldPay

International - customers from EU, US, Canada Australia & NZ  please go here  for more details

If selecting a workplace delivery address, please be sure to enter your own card address and enter your secret Pin when finally checking out via the bank at WorldPay

In Stock & Delivery
Items displayed for sale in the online shop are in stock – if unavailable a message is displayed on the product page saying ‘out of stock’ Stock availability is updated automatically 24/7. We often have much larger quantities than indicated, so if you are a trade customer it is worth emailing if you need more & would also like a discount for 10+ curtains

We make every effort to ensure speedy dispatch of orders - normally the same or next working day via First Class post. Debit cards tend to get cleared quicker than credit cards. Public & holiday times excepted – please see below. See our customer comments page for feedback on delivery from Showerail customers…..

Please be aware that after we have dispatched, delivery dates/times are not guaranteed - most orders are sent via Royal Mail & reach their UK destination within 2 working days. Heavy & large orders may be sent via courier & it is essential for us to have a phone number. 

Allow around 10 working days for orders to reach other international destinations

Customers supplying a valid e-mail address will be notified when the order has been shipped. 

If you would like delivery to a workplace (UK only) please enter this address on checking out before reaching the secure server at WorldPay. You must however provide the full physical address of the card holder, including a daytime telephone number & complete the card PIN authentication when prompted.

Apart from APO/BFPO addresses, No PO box numbers or mail forwarding boxes/addresses are allowed. International customers - please visit our International HelpDesk first 

Holiday & Closure Times 2012
Online ordering is available 24/7

Bank Holidays 2012
The office will be
closed Mon 7th May - re-open Tuesday 8th May
Goods ordered after 13.00pm on the Friday beforehand, will be dispatched the following Tuesday.

The office will be closed Mon 4th June - re-open Wednesday 6th June 
Goods ordered after 13.00pm on the Friday beforehand, will be dispatched the following Wednesday.

Royal Mail will not be delivering on the days when our office is closed

Returns

All products come with a 14 day returns guarantee. (Customers outside the UK, please see this link before ordering)

If your order is unsuitable please send it back within 14 days of receipt & we will refund. The dispatch note should be enclosed & customers are reminded that they have a duty of care to return goods in the same condition as when received eg: not unfolded, in A1 condition and with their original packaging. Your payment will be repaid as soon as possible. Return postage is not refunded.
 
If any item is damaged in transit, you think it is faulty on first inspection, or the wrong item has been dispatched, please let us know in writing via email immediately and we will advise what to do next including returning the item & refund of postage costs

None of the above affects your statutory rights.

Security
When you pay by credit or debit card, the details you enter online are encrypted via a secure server at WorldPay - one of the largest online payment processors in the world, so your data is very highly protected..

When you have selected the items you want to buy, you are asked to complete your name & delivery address. At the next stage, where card details are requested, you enter the WorldPay Secure Server which uses TCP/IP encryption protocol to 128 bit SSL. (in other words - very secure !)

You will be asked to enter your card details and if your own bank have internet 'chip & pin' enabled, you should enter your private number via a pop up window provided by your own bank.  Showerail does not see or handle this information from your card All information asked for at this point is encrypted before being sent across the internet. WorldPay validate your card details then transfer the funds. Please give a valid e-mail address to receive digital receipts confirming the transaction. 

If you are at all concerned about security please visit their website 

Complaints
We hope you will have no cause to complain, however if you do, please do not hesitate to contact us in writing. Go to our contacts page 

We will acknowledge your complaint within 7 working days and will do our best to resolve your problem as quickly and as efficiently as possible. We promise, at all times to keep you informed of the progress and likely time for resolution of your problem.

Anything else you need to know ? If you can't find the answer in the 'step by step guide' or in the FAQ section, please contact us
 

Terms and Conditions 
Apply to all orders received for Showerail products via the Showerail website:- 

Order Acceptance 
The sale of Showerail.com products will not be considered complete until we have accepted your offer to purchase them.  

The title of all goods remains the property of Showerail until the goods have been paid for in full and funds have cleared. 

Products 
All goods are offered subject to availability. 

Prices
Product prices are shown in the shop. Delivery charges can be found under 'Prices & Shipping Charges' at the 'Helpdesk' and via the shopping cart

Conditions of Service
You have a right to withdraw from a contract - provided that unwanted products are returned in their original condition and packaging within 14 days of receipt, customers will be reimbursed for the price of the item/s 

Legal Liability
The contracts for the sale of goods by Showerail shall be subject to, and interpreted in accordance with English law.  

Acceptance of Showerail Terms & Conditions
By placing an order for goods sold by Showerail you are deemed to have accepted our terms and conditions - as described on this page and on the Help Desk pages. If you do not agree to the terms and conditions , you should not order from Showerail. None of the above affects your statutory rights.

Material of any kind on the Showerail websites including the Showerail store may not be stored or reproduced in any form  without the prior written permission of Showerail & its owners. Please be aware that this includes all content and images


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