SITEMAP
Showerail Help Desk
Ordering
Step by step guide to using the shop
Prices & Shipping Charges
In Stock, Delivery & Returns
Frequently Asked Questions
What our Customers Say
Security
Complaints
Privacy
Contact Showerail
Terms & Conditions
Anything else you need to know ? If you can't find the answer here or on the FAQ page please contact us.
Online ordering is available to customers in the UK inc Scottish Highlands & Islands, Isle of Man, Channel Islands & Northern Ireland.
International customers please go here
How to order
At the shop entrance, select a currency that you would like to view our prices in (click OK) Select your country if outside UK (click OK) Browse the shop until you find something you like - click the picture to enlarge and see more information.
It's easy to order online using your debit or credit card - add whatever you'd like to buy to the shopping basket and follow the easy instructions on screen to pay via a secure connection. All major debit & credit cards are accepted including : Maestro (Switch) Delta, Solo, Electron,Eurocard and all credit and debit cards carrying the Visa or Mastercard logos. For a more detailed explanation please see our step by step guide
Prices
All prices are displayed on the product pages. Apart from shipping there are no other charges payable to Showerail.
Shipping Charges
There is a standard charge of £2.95 for postage & packing for any number of items ordered to UK addresses including Northern Ireland, Scottish Islands, Channel Islands & BPFO For some items going to Channel Islands, you are asked to contact us first for shipping charges - these are identified in the shop.
For International customers postage is charged per item by weight - please visit our International HelpDesk before making your online purchase.
Delivery
All items displayed in the online shop are in stock. When stocks are limited or low, a message displaying the number available will appear on the product page. Stock availability is updated automatically 24/7
We make every effort to ensure speedy dispatch of orders - normally same or next working day. (debit cards tend to get cleared quicker than credit cards) Holiday times excepted - see below. See our customer comments page for feedback on delivery from Showerail customers.....
Please be aware that once we have dispatched, delivery dates/times are not guaranteed - most orders are sent via Royal Mail & reach their UK destination within 1/2 working days. Heavy & larger items may take slightly longer. A telephone number for larger orders is needed, so it speeds things up if entered when checking out.
Allow around 10 working days for orders to reach other international destinations
Customers supplying a valid e-mail address will be notified when the order has been shipped.
If you would like delivery to a workplace (UK only) please enter this address on checking out before reaching the secure server at WorldPay. You must however provide the full physical address of the card holder, including a daytime telephone number, when completing the card details at WorldPay. Failure to do this can hold up dispatch while further checks are made.
Apart from APO/BFPO addresses, No PO box numbers or mail forwarding boxes/addresses are allowed. International customers - please visit our International HelpDesk first
We reserve the right not to accept orders in breach of these conditions.
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Holidays 2008Online ordering is available 24/7
The office will be closed -
August Bank Holiday
Fri 22nd until Tues 26th
No dispatch will take place on these days
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Returns
All products come with a 14 day returns guarantee. (International customers please go here before ordering)
If your order is unsuitable, just return within 14 days of receipt, for a refund. The dispatch note must be enclosed & we ask that goods be in A1 unused condition with their original packaging. Your payment will be refunded as soon as possible after we have received the item/s back. The UK delivery charge of 2.95 is not refunded.
If any item is damaged in transit or you think it is faulty on first inspection please let us know in writing via email immediately.
None of the above affects your statutory rights.
Security
At Showerail, we want you to shop with confidence. When you pay by credit or debit card, the details you enter are encrypted via a secure server at WorldPay which is part of the second biggest bank in Europe - Royal Bank of Scotland, so your data is very highly protected..
When you have selected the items you want to buy, you are asked to complete your name & delivery address. At the next stage, where card details are requested, you enter the WorldPay Secure Server which uses TCP/IP encryption protocol to 128 bit SSL. (in other words - very secure !)
You will be asked to enter your card details and if your own bank have internet 'chip & pin' enabled, you will be able to enter your private number via a pop up window provided by your own bank. This is advisable but not compulsory. Showerail does not see or handle any information from your card other than the name & address which is necessary for delivering your order. All information asked for at this point is encrypted before being sent across the internet. WorldPay validate your card details then transfer the funds. If you give a valid e-mail address, you will receive a digital receipt from WorldPay confirming the transaction.
WorldPay, established in 1993, was the first bank-approved Internet payment processor in the world and it's customer operational procedures are quality assured and designed to meet the requirements of ISO 9000. If you are at all concerned about security please visit www.worldpay.com or contact us at Showerail.
Complaints
We hope you will have no cause to complain, however if you do, please do not hesitate to contact us by any of the means listed on our contacts page
We will acknowledge your complaint within 7 working days and will do our best to resolve your problem as quickly and as efficiently as possible. We promise, at all times to keep you informed of the progress and likely time for resolution of your problem.
Anything else you need to know ? If you can't find the answer in the 'step by step guide' or in the FAQ section, please contact us
Terms and Conditions
Apply to all orders received for Showerail products via the Showerail website:-
Order Acceptance
The sale of Showerail.com products will not be considered complete until we have accepted your offer to purchase them.
The title of all goods remains the property of Showerail until the goods have been paid for in full and funds have cleared.
Products
All goods are offered subject to availability.
Prices
Product prices are shown in the shop. Delivery charges can be found under 'Prices & Shipping Charges' at the 'Helpdesk' and via the shopping cart
Conditions of Service
You have a right to withdraw from a contract - provided that unwanted products are returned in their original condition and packaging within 14 days of receipt, customers will be reimbursed for the item price paid.
Legal Liability
The contracts for the sale of goods by Showerail shall be subject to, and interpreted in accordance with English law.
Acceptance of Showerail Terms & Conditions
By placing an order for goods sold by Showerail you are deemed to have accepted our terms and conditions - as described on this page and on the Help Desk pages. If you do not agree to the terms and conditions , you should not order from Showerail. None of the above affects your statutory rights.
Material of any kind on the Showerail website including the Showerail store may not be stored or reproduced in any form without the prior written permission of Showerail & its owners.
Shopping with Showerail
100% Safe, 100% Satisfaction !Shower Curtains and more.....